1. Our two roles
When you send a website enquiry, we use your contact details, selected interests and message to respond and arrange next steps. Online submissions use Resend to send an enquiry notification to Arkverse and an acknowledgement to you. If you choose to email your enquiry, it is sent through your own email app. This does not subscribe you to marketing or reserve an appointment. Contact hello@arkverse.io about access, correction or deletion of your enquiry.
Workshop signup may take place on Luma, which hosts registration details under its own privacy terms. Arkverse uses these details to manage payment checks, registration approval and event communications. Direct PayNow payments are verified separately from the Luma signup request.
When we work for a client.When a school, university or organisation uses OpenMind or runs a programme with us, it decides why its learners' data is collected. We process that data on its behalf, as a data intermediary under the PDPA. The client owns its learners' data. We use it only to deliver the service, and as set out in section 4.
When we collect data ourselves. When you register for an event, book a call, contact us or use this website, Arkverse is responsible for that data as an organisation under the PDPA.
Data Protection Officer: Law Junkai, Samuel, dpo@arkverse.io.
When an embedded Google Form is available for updates, Google hosts the form and Arkverse manages its responses in a private Google Workspace account. Registration emails are separate from optional marketing updates. Joining our WhatsApp community is optional and opens WhatsApp, which operates under its own privacy terms.
2. Data we collect
- From clients: enrolment details for learners taking part, such as name, class or team, and level.
- From learners, through programmes and OpenMind: working steps, written answers, choices made in scenarios, reflections, and the evaluation results OpenMind generates from them.
- From you directly: name, email, phone number, organisation and role when you book a call, register or contact us.
- Photographs and recordings during sessions, only with consent.
- Automatically: platform interaction data, device data and cookies.
3. How we use it
- To deliver programmes and run OpenMind for the client, including reports for its teachers, trainers and leaders.
- To communicate about sessions, scheduling and events.
- To improve OpenMind and publish findings, using de-identified, combined data only.
- To use photographs, videos or testimonials, only with consent.
- To meet legal obligations and protect the safety of learners and others.
4. De-identified data
We may remove names and anything else that identifies a person from client data, and combine it across learners. We use this de-identified data to improve OpenMind and to publish findings about how people learn. A client may opt out at any time in writing. We do not attempt to identify individuals in de-identified data, and we require anyone we share it with to do the same. We train or evaluate the models behind OpenMind only on de-identified data, unless the client and, where required, the individual agree otherwise.
5. Research partnerships
We run research with universities or other partners only where the client agrees, under a written agreement. Where required, an ethics board reviews the research and we seek consent from participants or their parents or guardians.
6. Children
Strengthening Thinking and OpenMind are used with primary and secondary students through their schools. The school arranges any consent needed from parents or guardians, and we collect only the data needed to deliver the programme. We take extra care with the data of anyone under 18 and never use it for marketing.
7. Sharing
We do not sell personal data. A client receives its own learners' data and results. Service providers that help us run our services (cloud hosting, AI model providers, analytics and communication tools) are bound by contract to protect it. We share data with research partners only as in section 5, and as the law requires. De-identified, combined data may appear in published findings.
8. AI and automated processing
OpenMind uses AI to help evaluate learners' work against a rubric. Following Singapore's Model AI Governance Framework, people review AI outputs that affect a learner's programme; our evaluations support teaching and are not medical or psychological diagnoses; we say where AI is used; and anyone affected may ask our team to review an output.
9. Keeping and deleting data
We keep client data for the length of the client's agreement, then return or delete it as the client instructs, unless the law requires us to keep it. De-identified, combined data may be kept unless the client opted out. We protect data with encryption, access controls, logging and regular review, and report notifiable breaches to the client, affected individuals and the Personal Data Protection Commission.
10. Your rights
If you take part through a school or organisation, contact them first; we will help them respond. Otherwise, you may ask our DPO to access or correct your data, or withdraw consent, and you may complain to the Personal Data Protection Commission. This policy is governed by the laws of Singapore.